Last updated 16/01/2025

At Stalwart Music, we strive to provide the highest level of service and flexibility to accommodate our clients’ needs. To ensure efficient scheduling and respect for the time and efforts of our team, we have implemented the following cancellation policy:

Cancellations Made More Than 72 Hours in Advance

• No cancellation fee will be charged for appointments canceled more than 72 hours prior to the scheduled time.
• We appreciate as much notice as possible to allow us to reschedule and assist other clients.

Cancellations Made Within 72 Hours

• Cancellations made within 72 hours of the scheduled appointment time, without a proper excuse, will incur a fee of 25% of the initial price.

Cancellations Made Within 24 Hours

• Cancellations made within 24 hours of the scheduled appointment time, without a proper excuse, will incur a fee of 50% of the initial price.

Proper Excuses

• Stalwart Music understands that emergencies or unforeseen circumstances may arise. Proper excuses for cancellation include, but are not limited to, medical emergencies, family emergencies, or other significant, documented events. In such cases, please contact us as soon as possible to discuss your situation.

No-Shows

• Failure to attend an appointment without prior notice will be treated as a cancellation within 24 hours and will be subject to the 50% fee.

Payment Policy

• Cancellation fees will be charged to the payment method on file or included in the next billing cycle.

 

We value your understanding and cooperation in adhering to this policy, as it allows us to manage our schedule effectively and continue providing excellent service. For any questions or concerns, please contact us directly.

Sincerely,
Team Stalwart Music